Remote Assist Support

FAQs

I already own an M300/M300XL. Can I purchase the Vuzix Basics™ Video software separately and install it to my device?

Starting April 30th, 2019, Vuzix Basics™ Video is now Vuzix Remote Assist.

Where can I get help for Vuzix Remote Assist?

You can find more info on the quick start guide. If you still have more questions please contact customer support.

Can I use the Vuzix Remove Assist application with the Vuzix Blade?

Vuzix Remote Assist (VRA) is now available for the Vuzix Blade smart glasses.

To install VRA on your Blade, use your companion app and search for Vuzix Remove Assist.

What are the bandwidth requirements for VRA calls?

VRA Calls can be maintained with as little as 0.2 Mbps upload/download. We recommend 1.5 Mbps (up/down) for optimal quality.

Note: VRA always has the option to send high resolution still photos during a video call, so even when the call quality is reduced due to low network bandwidth, the remote expert can see exactly what the field technician sees.

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